FAQ - SleepSorted buy CPAP Masks Parts and Accessories cheap shipped within Australia and ResMed Products

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Why are your prices so low? What is the catch?

We are an Independent Reseller. This means we can source products wherever we want, sell to whom we want and keep scouting to find you the best deals. We source products Nationally and Internationally, which means that you have to put any warranty through us first.
Some geographical features, such as Wireless Data on machines,may not work on our machines in Australia.

Do you ship to Western Australia. e.g. Perth?
Yes, we certainly do, postage and insurance is extra.

How do I pay you, How do I order?
You can order online here, or if the product is not listed, we can send you an invoice.
We accept Direct Deposit and PayPal (Visa and Mastercard) ;
both of which will show up in the complete order process / shopping cart.

How do I know if I need to have a sleep study?

If you suspect you may have some sleep related problems - you should consult your doctor or locate a sleep center near you.
In future, we may be providing a home test service to local clients, but that is a little ways off at the moment.

What is Obstructive Sleep Apnea?

The partial or complete closure of a patient’s airway during sleep is known as Obstructive Sleep Apnea (OSA).
Apnea is Latin for “without breath”. The body responds to this lack of oxygen by arousing, or waking from sleep sometimes in a violent fashion. This cycle leads to the patient being unable to get the needed quantity of restful sleep and results in:

•Irritability and Mood Swings
•Daytime Fatigue
•Difficulty Focusing/Memory Loss
Untreated Obstructive Sleep Apnea is potentially fatal and has been shown to lead to the following serious health conditions:
•Heart Attacks
•High Blood Pressure
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What is a CPAP machine?

CPAP stands for Continuous Positive Airway Pressure. CPAP therapy provides a constant airflow which holds the airway open so that uninterrupted breathing is maintained during sleep. This eliminates or reduces sleep disordered breathing events (sleep apnea) and allows you to get a restful sleep. CPAP therapy is provided through a mask that seals around the nose or nose and mouth.  

Which CPAP machine is for me?

This is best determined by your Doctor or a Sleep Clinic as to which device will work best for you. There are also Home Test Kits offered such as the Apnea Link Plus by ResMed, that can measure you at home. We encourage you to ask many questions or describe your typical sleeping situation, this may assist your Doctor in the decision making process. Things to consider are: type of usage, do you travel; do you need humidification, weight of the machine, size of the machine, noise level, etc.

How do I travel with my CPAP machine?

If you are flying with your CPAP, you can bring your CPAP machine on the airplane with you and it will not count as one of your carry-on items. Never check in your CPAP machine because through normal luggage handling procedures are rough and it can easily be broken. You may want to call ahead and find out your airline's procedures for carrying your CPAP machine on the airplane to prevent any delays through security. Normally, specific forms are needed.
Some airlines may not let you use your CPAP machine during the flight because it is not a life-sustaining device. You may want to contact your airline to see if you can make special arrangements. If you are driving across country with your CPAP or are camping, you can still use your machine (depending on the make and model). If your machine has the ability to run off of 12V (check your owner’s manual) then you will be able to run your machine off of either a battery, or plug it into the cigarette lighter adapter in your car / RV if you purchase the proper cables.

What is an Auto CPAP machine?

An Auto CPAP machine is a machine that uses two pressure settings; a high setting and a low setting. The machine starts at the lower setting and through the course of the night it senses when you are having sleep disordered breathing. It then begins to slowly raise the pressure toward the set high pressure. Once the apnea is eliminated it will stay at that pressure for a period of time and then slowly begin to decrease back toward the lower pressure. If another apnea occurs in the meantime, it will then begin to increase, so on and so forth. In this way, the machine automatically figures out the best pressure for you to be sleeping at for that particular night. This is a nice feature because your best therapy pressure is not always the same. It greatly depends on your daily activities and your personal habits.

What is a Bi-PAP or Bi-Level machine?

A Bi-PAP or Bi-Level machine uses two separate pressure settings for your therapy: An inspiratory pressure and an expiratory pressure. When you inhale, the therapy is delivered at the set inspiratory pressure, and then when you exhale, the pressure is delivered at the set expiratory pressure. The inspiratory pressure is always greater than the expiratory pressure. This type of machine is usually used for people who cannot tolerate a normal CPAP machine or for people who have other conditions along with their sleep apnea.

How do I know what size mask I need?

If you are purchasing the same mask that you already have then somewhere on your existing mask there will be a size indication, usually a single letter (M for medium, etc.). If you are selecting a different mask then the best option is to click on the sizing gauge option located on the product page of the mask you are selecting. If there is not a printable mask sizing gauge, email us and we can send you information on selecting the right size mask

How often should I change my CPAP filter, CPAP tubing, and water chamber?

For your CPAP filters you should change them whenever you start to see them get fairly dirty. Remember, this is the air you are breathing at night! If you have the foam, reusable filters, then you should rinse them out and let them air dry at least once every other week or based on manufactures recommended procedure. We recommend replacing your tubing once every three months to reduce the risk of dirt and bacteria build up in your tubing that can cause you to become ill. Water chambers should be replaced at least once every 3-6 months depending on how well you clean it daily.

What kind of water should I use in my humidifier?

You should always use distilled water in your humidifier to prevent the buildup of mineral deposits on your water chamber. This will significantly prolong the life of your humidifier. When I was in Rome for 3 months, I used the tap water, and my humidifier chamber became completely calcified up like a public Italian fountain! So, watch the water you put into your machine!

How do I know if the mask I want will work with my machine?

All of the masks are standardized so that any mask will connect with any machine.

How long does a CPAP Machine last? How long does a CPAP mask last before I should replace it?

With proper maintenance a CPAP machine should last as long as 5-7 years. Always make sure you purchase a trusted brand to get the longest life out of your CPAP machine. CPAP masks on the other hand only have a shelf life of about 6-12 months with proper care. For more information, please see our CPAP replacement schedule.

I want to purchase a CPAP machine online but I heard they don't come with a warranty?

The products sold at Sleepsorted.com are covered by our warranty, and suppliers,warranty, so rest easy when you purchase your CPAP from Sleepsorted.com

Where can I buy CPAP Machines or Masks near me? Does Sleepsorted.com have a store in my area?

While Sleepsorted.com does not have store locations in all Metro areas, we do offer shipping all over Australia. We are considering shipping to other countries as well e.g. New Zealand so please check with us.

Do Health Funds cover my CPAP machine, CPAP masks or CPAP supplies?

Sleepsorted.com does not bill Health Funds or any commercial insurance provider for your CPAP equipment. We can provide you with an Invoice and ABN from us, an Australian based company, and you need to check with your Health Fund, if that is acceptable to them.

Which CPAP brands does  Sleepsorted.com sell?

We sell parts from all the major manufacturers from ResMed, Respironics, Fisher and Paykel and many many more.  Sleepsorted.com is committed to provide you with access to the newest and best CPAP equipment on the market! We use and recommend highly, ResMed products however.

What are the CPAP bundle packages?

Sleepsorted.com recognizes that many new CPAP users may not know what they need when initialy purchasing a CPAP, BiPAP, AutoCPAP or other device; that is why we came up with the ALL-in-One CPAP bundle packages! Not sure what you need, email us for guidance.

I dont need a new CPAP mask, but I do need replacement parts for CPAP masks and machines; can I buy them here?

We offer new complete CPAP masks, CPAP machine packages as well as CPAP parts and accessories for your existing CPAP equipment.

Will my ResMed mask work with my Respironics CPAP machine?

Yes, CPAP masks are adaptable to fit any CPAP tubing and will work with any machine. Please note: Certain CPAP hoses and tubing are custom to certain CPAP machine (i.e. the S9 and Autosense 10 Climate line will only work with the S9 and 10 series of CPAP and AutoSet machines).

Where does Sleepsorted.com ship from?

Most of our products are shipped from North Queensland, Australia.

Does Sleepsorted.com ship ResMed products internationally?

This will be currently on a case by case basis. Please check with us.

What is the best CPAP Machine on the market?

We get this question many times. All of the CPAP manufacturers equipment we carry are very reputable and more often you should follow the advice of your sleep physician. We do gravitate towards BMC as it is an affordable company that makes great products.

I am looking for a CPAP product that is not listed on your website, can I order it?

Yes, please contact us for assistance.

How can I adjust the pressure settings of my CPAP or BiPAP machine?

CPAP and BiPAP Machine pressures are a prescription therapy setting. These setting are controled and locked by the CPAP machine, only accessible by authorized clinical staff. CPAP pressure settings are based on the recommendation of your physician and should not be adjusted without speaking with him/her first.

I feel air leaking around my CPAP mask when I put it on; how do I fix this or is it normal?

CPAP masks are designed with an intentional leak so that during exhalation your CO2 is "blown off" and you are not retaining it. This blowing air can usually be felt from the exhalation port on your mask. If the air leaking from you CPAP mask is around the cushion seal it could be a number of things.
1.) Has the CPAP mask leak just developed or has it been leaking since you first got the CPAP mask? If it happened over a period of time, it's most likely oil and dirt build up on the cushion from lack of proper CPAP mask cleaning or maintenance OR the CPAP mask has been used for a longer period and needs replaced (remember, these masks really only have a shelf life of 3 months to a year.
2.) If the mask has leaked from the beginning, it's most likely that you have not been properly fit for the right CPAP mask size or your facial structure dictates that you need a different style mask.
3.) You have facial hair that is limiting the CPAP mask seal; in which case you may want to explore a different mask style.
4.) The CPAP mask cushion has seperated from the CPAP mask frame. Examine the mask and make sure it is properly put together.

I am new to CPAP and I am having a hard time coping with CPAP.

This is understandable for most people new to CPAP therapy. Lets face it, more than likely you have gone most of your life not sleeping with a mask on your face or pressurized air blowing into your nasal passage. CPAP does take some getting used to and the first few weeks are the toughest. Some people adjust to right away while others need an elevated level follow up, direction and support during this transition period.

CPAP machines have ramp features to assist with the anxious feeeling of breathing on the CPAP machine while you are awake. Adjust your ramp time accordingly and gradually reduce it when you become more compliant with CPAP. If you can only use the CPAP machine for a few hours the first night, thats OK, try to use it a little longer the next night and so on until you can sleep the entire night with it.

Many first time users will pull the mask off during the night and not even realize that they did it. This is typical during intial CPAP use and should subside over time.

Try wearing the CPAP mask and using the CPAP machine while watching TV or reading before bed time, this should help reduce that anxiety you may feel when you first go to bed and put the CPAP mask on. If all else fails, contact your CPAP provider and speak to a specialist about specific issues.

The way I got through the initial first week is to tell myself, " You have to do this, you have no choice, it will get better over time and you will feel so much better in the future". " It will also give you so many health benefits".

I hate CPAP. I hate wearing the CPAP mask and I hate the CPAP machine!

CPAP therapy does take patience and determination at first to make that break through to CPAP compliance. There are other alternatives to CPAP such as surgery, oral appliances, or based on your degree (i.e mild, moderate or severe sleep apnea) a diet and exercise plan. These alternatives should first be discussed with your treating physician prior to use. CPAP has been the only 100% proven effective treatment for sleep apnea but others might be a candidate for alternative treatment. You should consult your physician prior to any decision for therapy selection.

Can I buy/purchase used CPAP machines or masks from you?

Sleepsorted.com only offers NEW CPAP machines, CPAP masks, and CPAP supplies. Our products are covered by warranties. Sleepsorted.com
does not recommend the purchase of used CPAP equipment, most times the warranty is voided and there are potential health risks associated with the use of someone else's CPAP machine or CPAP mask.

What is the best price I can get on a CPAP mask or CPAP machine?

We are committed to offering the lowest prices we can offer on CPAP Mask, CPAP Machines and CPAP Supplies. If you see a product advertised somewhere else for a lower price, let us know and we will do our best to price match our other CPAP competitors.

(c) Copyright 2022, SleepSorted. * Prices subject to change. Online price only.
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